returns
TannerEx Return & Exchange Policy
At TannerEx, we strive to deliver premium-quality leather products. However, if you change your mind or encounter any issues, we offer a 90-day return policy to ensure your satisfaction.
Change of Mind Returns
If you wish to return an item for any reason, you may do so within 90 days of purchase, provided that:
✔ The item is unworn, unwashed, and unused.
✔ The original packaging is intact.
Customers are responsible for return shipping costs for change-of-mind returns. You may use your preferred courier service or purchase a return label from us for convenience.
Defective or Incorrect Orders
We take pride in our craftsmanship, but if you receive a defective product or the wrong order, you may return it within 90 days of delivery for a full refund, including shipping costs.
Exceptions
🚫 Personalized items cannot be returned or exchanged.
We aim to provide a clear and customer-focused return policy to ensure a smooth shopping experience for all our valued customers.
For any return requests or inquiries, please contact us at support@tannerex.com.
Step 1
If you have unwrapped the product, please remove the tissue wrap thoroughly.
Step 2
Take the required photos below for a smooth handling process.
Shipping Label
Front Panel
Back Panel
Step 3
Submit the return application on Return Center (the next page).
It will take 2-4 business days for our support to check your application.
A notification email will be sent to you right after approval.
STEP 4
Put the all product parts back into the bag.
For briefcase and weekender, please ensure the shoulder strap is placed inside the bag.
step 5
Pack the returned item in the way it comes, following the instructions below
Briefcase(without cardboards)
Pack the handles facing up and wrapped with the hook-and-loop fastener.
Briefcase(with cardboards)
Place the hard cardboards under the handles for both sides.
Backpack
Place the hard cardboard under the shoulder straps.
Outer Packaging
Dust Bag
Put the product inside the dust bag.
Packaging Box
Pack everything inside the packaging box.
Step 6
Print out your order confirmation email, then put it inside the box.
Or mark a note with your name, contact number, order number and RMA number on paper.
Step 7
Following the return address provided in email, ship the package with courier or the post.
Provide us with the return tracking number so that you are protected in the event of theft or loss during delivery to us.
You will receive an email as soon as we receive, examine and approve the return.